Frequently Asked Questions


We have created our top frequently asked questions here for your assistance to get up and running as soon as possible!

Accounts, Emails & Passwords

NOTE: You do not have to create a new account if you already have an account. You can easily change your email address.

How do I change my email address, password or personal information?

How do I remove my profile from Sage University?

Send an email to [email protected] requesting your profile be removed.

Once your request has been confirmed, your profile will be anonymized within 60 business days.

Why didn't I receive a Sage University notification email?

First, check your Junk folder as communications can sometimes be sent there.

You can also add *.*@sage.com to your company's network email server exception list to allow all Sage communications to be delivered safely.

Access your Training

Where do I find the training that I am registered for?

View step-by-step instructions on how to find virtual training for which you have registered.

My e-learning doesn’t display. What must I do?

Learn how to change your pop-up blocker settings.

Evaluations & Certificates

How do I evaluate my training course?

Evaluating our courses is important to us to deliver world class training. View step-by-step instructions on how to evaluate your classroom or virtual course.

You are required to evaluate your course before you can print your certificate.

How do I print my completion certificate?

If you have completed an e-learning course or an assessment, you can print a completion certificate.

How do I print a Certificate of Certification?

If you have completed all the requirements for a Sage certification, you can print your certification certificate.

My Learner Home

Learner Home User Guide

This document serves as an overview and navigation guide of the Sage University Learner Home page.

How do I add my subjects in Learner Home?

To get the best experience you need to add your Sage product as a subject in Learner Home. This document will show you how.

How do I search for training from Learner Home?

Searching for training in learner home is as easy as 1, 2, 3. This document will show you how.