Frequently Asked Questions
We have created our top frequently asked questions here
for your assistance to get up and running as soon as possible!
Your Virtual Training Journey
Requirements for attending
virtual training
Accessing your MS Teams
training session
Accessing your eBook for
your training session
Completing the training
evaluation after your session
Downloading your
certificate of attendance
Accounts, Emails & Passwords
IMPORTANT NOTE:
You do not have to create a new account if you already have a Sage University account with an old email address.
You can easily change your email address.
You can change your email address, by accessing the Sage User Account Management area.
You can change your password, by accessing the Sage User Account Management area.
You can change your personal information such as your name or surname, by accessing the Sage User Account Management area.
2-Factor Authentication adds extra security to your Sage account. Every time you log in, you need to provide a code to verify it’s you.
Send an email to [email protected] requesting your profile be removed.
Once your request has been confirmed, your profile will be anonymized within 5 business days.
First, check your Junk folder as communications can sometimes be sent there.
You can also add *.*@sage.com to your company’s network email server exception list to allow all Sage communications to be delivered safely.
Additional Training
View step-by-step instructions on how to find virtual training for which you have registered.
View step-by-step instructions on how to request training on Sage University.
Evaluations & Certificates
Evaluating our courses is important to us to deliver world class training. View step-by-step instructions on how to evaluate your classroom or virtual course.
You are required to evaluate your course before you can print your certificate.
If you have completed classroom or virtual training, you can print an attendance certificate.
If you have completed an e-learning course or an assessment, you can print a completion certificate.
General
View detailed instructions on how to access your learning packing on Sage University.
Learn how to change your pop-up blocker settings.
Even though Learning Services does not have a dedicated support department, your query is forwarded to our trainers for assistance.
This document serves as an overview and navigation guide of the Sage University Learner Home page.
To get the best experience you need to add your Sage product as a subject in Learner Home. This document will show you how.
Searching for training in learner home is as easy as 1, 2, 3. This document will show you how.