{"id":217,"date":"2024-10-30T11:19:34","date_gmt":"2024-10-30T15:19:34","guid":{"rendered":"https:\/\/sageu.com\/en-us\/?page_id=217"},"modified":"2024-10-31T12:04:47","modified_gmt":"2024-10-31T16:04:47","slug":"need-help","status":"publish","type":"page","link":"https:\/\/sageu.com\/en-us\/need-help\/","title":{"rendered":"Need Help"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-base-color has-contrast-background-color has-text-color has-background has-link-color wp-elements-6abe24ea82f517ffdd396d12e971ac95 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-reversed-columns-sm is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--r-l-2);padding-bottom:var(--wp--preset--spacing--r-l-2)\">\n<h2 class=\"wp-block-heading has-text-align-center has-sage-headline-font-family has-r-l-font-size\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><strong>Frequently Asked Questions<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\">We have created our top frequently asked questions here<br>for your assistance to get up and running as soon as possible!<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--r-l-2);padding-bottom:var(--wp--preset--spacing--r-l-2)\">\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/sageu.com\/global\/images\/rebrand\/HeroIllustrations\/learning-environment.gif\" alt=\"\" style=\"width:347px;height:auto\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-5-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-full-height has-contrast-background-color has-background is-clickable has-global-padding is-layout-constrained wp-container-core-group-is-layout-a26a325c wp-block-group-is-layout-constrained\" style=\"border-radius:40px;padding-top:var(--wp--preset--spacing--r-base);padding-right:var(--wp--preset--spacing--r-base);padding-bottom:var(--wp--preset--spacing--r-base);padding-left:var(--wp--preset--spacing--r-base)\">\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-c01024e3 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--r-base)\"><svg class=\"wp-elements-685aa9dbe68c6b4e9001fff2ac2ed506 wp-block-tenup-icon has-text-color has-shamrock-color\" style=\"width: 72px; height: 72px;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" viewBox=\"0 0 90 90\"><path d=\"M78 90H27c-1.7 0-3-1.3-3-3s1.3-3 3-3h51c3.3 0 6-2.7 6-6V12c0-3.3-2.7-6-6-6H12c-3.3 0-6 2.7-6 6v66c0 3.3 2.7 6 6 6h3c1.7 0 3 1.3 3 3s-1.3 3-3 3h-3C5.4 90 0 84.6 0 78V12C0 5.4 5.4 0 12 0h66c6.6 0 12 5.4 12 12v66c0 6.6-5.4 12-12 12m-9-18H54c-1.7 0-3-1.3-3-3V57H39v12c0 1.7-1.3 3-3 3H21c-1.7 0-3-1.3-3-3s1.3-3 3-3h12V54c0-1.7 1.3-3 3-3h18c1.7 0 3 1.3 3 3v12h9V40.5L45 24.8 24 40.5V57c0 1.7-1.3 3-3 3s-3-1.3-3-3V39c0-.9.4-1.8 1.2-2.4l24-18c1.1-.8 2.5-.8 3.6 0l24 18c.8.6 1.2 1.5 1.2 2.4v30c0 1.7-1.3 3-3 3\"\/><\/svg><\/div>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-sage-headline-font-family has-m-font-size wp-elements-aea4c8ea36b9683d83a4c8c2111ae895 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><strong><a href=\"#virtual\">Your Virtual Training Journey<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-full-height has-contrast-background-color has-background is-clickable has-global-padding is-layout-constrained wp-container-core-group-is-layout-a26a325c wp-block-group-is-layout-constrained\" style=\"border-radius:40px;padding-top:var(--wp--preset--spacing--r-base);padding-right:var(--wp--preset--spacing--r-base);padding-bottom:var(--wp--preset--spacing--r-base);padding-left:var(--wp--preset--spacing--r-base)\">\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-c01024e3 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--r-base)\"><svg class=\"wp-elements-d513c0b2b06cc6fd35c7d39ae3fb3307 wp-block-tenup-icon has-text-color has-shamrock-color\" style=\"width: 72px; height: 72px;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" viewBox=\"0 0 90 90\"><path d=\"M78 90H30c-4.9 0-9-4.1-9-9V45c0-3.3 2.7-6 6-6v-6c0-9.9 8.1-18 18-18s18 8.1 18 18v6c3.3 0 6 2.7 6 6v30c0 1.6-1.4 3-3 3s-3-1.4-3-3V45H27v36c0 1.6 1.4 3 3 3h48c3.3 0 6-2.7 6-6V12c0-3.3-2.7-6-6-6H12c-3.3 0-6 2.7-6 6v66c0 3.3 2.7 6 6 6h3c1.6 0 3 1.4 3 3s-1.4 3-3 3h-3C5.4 90 0 84.6 0 78V12C0 5.4 5.4 0 12 0h66c6.6 0 12 5.4 12 12v66c0 6.6-5.4 12-12 12M33 39h24v-6c0-6.6-5.4-12-12-12s-12 5.4-12 12zm12 39c-1.6 0-3-1.4-3-3v-6c0-1.6 1.4-3 3-3s3 1.4 3 3v6c0 1.6-1.4 3-3 3m3-18c0-1.6-1.4-3-3-3s-3 1.4-3 3 1.4 3 3 3 3-1.4 3-3\"\/><\/svg><\/div>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-sage-headline-font-family has-m-font-size wp-elements-120f11b44c8a83b945f58f71dcc548d2 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><strong><a href=\"#accounts\">Accounts, Emails &amp; Passwords<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-full-height has-contrast-background-color has-background is-clickable has-global-padding is-layout-constrained wp-container-core-group-is-layout-a26a325c wp-block-group-is-layout-constrained\" style=\"border-radius:40px;padding-top:var(--wp--preset--spacing--r-base);padding-right:var(--wp--preset--spacing--r-base);padding-bottom:var(--wp--preset--spacing--r-base);padding-left:var(--wp--preset--spacing--r-base)\">\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-c01024e3 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--r-base)\"><svg class=\"wp-elements-dc15bce2bf63e70c1e4af609f787c2a6 wp-block-tenup-icon has-text-color has-shamrock-color\" style=\"width: 72px; height: 72px;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" viewBox=\"0 0 90 90\"><path d=\"M78 90H24c-1.7 0-3-1.3-3-3s1.3-3 3-3h54c3.3 0 6-2.7 6-6V12c0-3.3-2.7-6-6-6H12c-3.3 0-6 2.7-6 6v66c0 3.3 2.7 6 6 6 1.7 0 3 1.3 3 3s-1.3 3-3 3C5.4 90 0 84.6 0 78V12C0 5.4 5.4 0 12 0h66c6.6 0 12 5.4 12 12v66c0 6.6-5.4 12-12 12M66 78c-1.2 0-2.3-.7-2.8-1.9L58 63H32l-5.2 13.1c-.4 1-1.3 1.7-2.4 1.9s-2.1-.3-2.8-1.1-.8-2-.4-3L25.6 63H21c-3.3 0-6-2.7-6-6v-6.1c0-2.7 1.2-5.3 3.4-7l12.8-10.2c.6-.5 1.4-.7 2.3-.6.8.1 1.5.5 2 1.2l6.9 9.2L52.8 33H48c-1.7 0-3-1.3-3-3s1.3-3 3-3h12c.7 0 1.4.3 2 .7.2.1.3.3.4.4.4.5.6 1 .6 1.6v12.2c0 1.7-1.3 3-3 3s-3-1.3-3-3v-4.8l-12.9 13c-.6.6-1.5.9-2.3.9-.9-.1-1.7-.5-2.2-1.2l-7.1-9.5-10.3 8.3c-.8.5-1.2 1.4-1.2 2.3V57h48V21H21v15c0 1.7-1.3 3-3 3s-3-1.3-3-3V21c0-3.3 2.7-6 6-6h48c3.3 0 6 2.7 6 6v36c0 3.3-2.7 6-6 6h-4.6l4.4 10.9c.4.9.3 2-.3 2.8S67 78 66 78\"\/><\/svg><\/div>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-sage-headline-font-family has-m-font-size wp-elements-970515ba5ffabd9bb5e337a077189b69 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><strong><a href=\"#additional\">Additional Training<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-full-height has-contrast-background-color has-background is-clickable has-global-padding is-layout-constrained wp-container-core-group-is-layout-a26a325c wp-block-group-is-layout-constrained\" style=\"border-radius:40px;padding-top:var(--wp--preset--spacing--r-base);padding-right:var(--wp--preset--spacing--r-base);padding-bottom:var(--wp--preset--spacing--r-base);padding-left:var(--wp--preset--spacing--r-base)\">\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-c01024e3 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--r-base)\"><svg class=\"wp-elements-06aa00dbd9b40424fb49843f876a73c1 wp-block-tenup-icon has-text-color has-shamrock-color\" style=\"width: 72px; height: 72px;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" viewBox=\"0 0 90 90\"><path d=\"M78 90H24c-1.7 0-3-1.3-3-3s1.3-3 3-3h54c3.3 0 6-2.7 6-6V12c0-3.3-2.7-6-6-6H12c-3.3 0-6 2.7-6 6v66c0 3.3 2.7 6 6 6 1.7 0 3 1.3 3 3s-1.3 3-3 3C5.4 90 0 84.6 0 78V12C0 5.4 5.4 0 12 0h66c6.6 0 12 5.4 12 12v66c0 6.6-5.4 12-12 12M39 78c-.8 0-1.6-.3-2.1-.9L31.8 72H24c-1 0-1.9-.5-2.5-1.3s-.7-1.9-.3-2.8l5.4-13.5c-.4-.4-.7-.9-1-1.3-4.5-6.2-5.8-14.2-3.4-21.5s8.1-13 15.4-15.4c4.8-1.6 10-1.6 14.8 0 1.6.5 2.4 2.2 1.9 3.8s-2.2 2.4-3.8 1.9c-3.6-1.2-7.5-1.2-11.1 0-1.8.6-3.5 1.4-5 2.6-1.5 1.1-2.9 2.5-4 4-4.6 6.3-4.6 14.9 0 21.2 1.1 1.5 2.5 2.9 4 4 3.1 2.2 6.7 3.4 10.5 3.4h.1c3.8 0 7.5-1.2 10.5-3.4 1.5-1.1 2.9-2.5 4-4 4.6-6.3 4.6-14.8 0-21.1-1-1.3-.7-3.2.7-4.2 1.3-1 3.2-.7 4.2.7 6.1 8.4 6.1 19.8 0 28.2-.3.4-.7.9-1 1.3l5.4 13.5c.4.9.3 2-.3 2.8S67 72 66 72h-7.8l-5.1 5.1c-1.2 1.2-3.1 1.2-4.2 0-1.2-1.2-1.2-3.1 0-4.2l5.1-5.1c1.1-1.1 2.7-1.8 4.2-1.8h3.3l-2.9-7.3c-3.4 2.4-7.4 3.8-11.6 4.2l-5.3 13.2c-.4.9-1.2 1.6-2.2 1.8-.1.1-.3.1-.5.1M28.4 66h3.3c1.6 0 3.1.6 4.2 1.8l1.9 1.9 2.8-7c-3.4-.6-6.6-1.9-9.4-3.9zM42 48c-.8 0-1.6-.3-2.1-.9l-6-6c-1.2-1.2-1.1-3.1 0-4.2s3-1.2 4.2 0l3.9 3.9 9.9-9.9c1.2-1.2 3.1-1.2 4.2 0 1.2 1.2 1.2 3.1 0 4.2l-12 12c-.5.6-1.3.9-2.1.9\"\/><\/svg><\/div>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-sage-headline-font-family has-m-font-size wp-elements-ce904ddd7dfefc32092a25b5f759204c wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><strong><a href=\"#evals\">Evaluations &amp; Certificates<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-full-height has-contrast-background-color has-background is-clickable has-global-padding is-layout-constrained wp-container-core-group-is-layout-a26a325c wp-block-group-is-layout-constrained\" style=\"border-radius:40px;padding-top:var(--wp--preset--spacing--r-base);padding-right:var(--wp--preset--spacing--r-base);padding-bottom:var(--wp--preset--spacing--r-base);padding-left:var(--wp--preset--spacing--r-base)\">\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-c01024e3 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--r-base)\"><svg class=\"wp-elements-cb5b230a1a8087a087c90db8d9275093 wp-block-tenup-icon has-text-color has-shamrock-color\" style=\"width: 72px; height: 72px;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 90 90\"><path d=\"M45 63a3 3 0 1 1 .002-6.002A3 3 0 0 1 45 63m45 15V12C89.992 5.375 84.625.008 78 0H51a3 3 0 0 0 0 6h27a6.007 6.007 0 0 1 6 6v66a6.007 6.007 0 0 1-6 6H12a6.007 6.007 0 0 1-6-6V12a6.007 6.007 0 0 1 6-6h27a3 3 0 0 0 0-6H12C5.375.008.008 5.375 0 12v66c.008 6.625 5.375 11.992 12 12h66c6.625-.008 11.992-5.375 12-12m-38.773-3.652a29.4 29.4 0 0 0 5.972-1.934 30.005 30.005 0 0 0-5.969-56.766 30.5 30.5 0 0 0-12.468 0A30.014 30.014 0 0 0 15.16 48.132 30.02 30.02 0 0 0 32.79 72.41a29.5 29.5 0 0 0 5.976 1.938 2.996 2.996 0 0 0 3.539-2.32A2.995 2.995 0 0 0 40 68.48a23.9 23.9 0 0 1-9.11-4.062 23.986 23.986 0 0 1-3.73-35.477 24.4 24.4 0 0 1 3.73-3.359 23.8 23.8 0 0 1 9.114-4.062 24.3 24.3 0 0 1 9.988 0 23.8 23.8 0 0 1 9.11 4.058c2.722 1.98 5 4.508 6.683 7.422a23.97 23.97 0 0 1 0 24 24 24 0 0 1-6.683 7.418 23.7 23.7 0 0 1-9.105 4.059 3.002 3.002 0 0 0-1.63 4.945 2.99 2.99 0 0 0 2.86.926M48 51v-.523a4.82 4.82 0 0 1 2.512-4.036 10.545 10.545 0 0 0 4.617-11.765 10.32 10.32 0 0 0-7.152-7.262A10.56 10.56 0 0 0 36.602 31.2a3.001 3.001 0 0 0 4.797 3.605 4.55 4.55 0 0 1 4.96-1.613 4.41 4.41 0 0 1 2.973 3.028 4.52 4.52 0 0 1-1.973 5.113A10.83 10.83 0 0 0 42 50.477V51a3 3 0 0 0 6 0m0 0\"\/><\/svg><\/div>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-sage-headline-font-family has-m-font-size wp-elements-6d8b87ee1635325a5e78d0b4c9f7cc20 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><strong><a href=\"#general\">General<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-mercury-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef49956a wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--r-2-xl);padding-right:var(--wp--preset--spacing--r-2-xl);padding-bottom:var(--wp--preset--spacing--r-2-xl);padding-left:var(--wp--preset--spacing--r-2-xl)\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"virtual\">Your Virtual Training Journey<\/h2>\n\n\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-3-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-full-height has-global-padding is-layout-constrained wp-container-core-group-is-layout-f1710873 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xs);padding-right:var(--wp--preset--spacing--xs);padding-bottom:var(--wp--preset--spacing--xs);padding-left:var(--wp--preset--spacing--xs)\">\n<div class=\"has-shadow wp-block-group has-base-background-color has-background is-layout-flow wp-container-core-group-is-layout-a77db08e wp-block-group-is-layout-flow\" style=\"box-shadow: 6px 6px 9px rgba(0, 0, 0, 0.2); border-radius:24px\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-72e90d7b wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--r-base);padding-right:var(--wp--preset--spacing--r-base);padding-bottom:var(--wp--preset--spacing--r-base);padding-left:var(--wp--preset--spacing--r-base)\">\n<h4 class=\"wp-block-heading has-text-align-center has-sage-text-font-family has-r-m-font-size\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><strong>Accessing your MS Teams<\/strong><br><strong>training<\/strong> <strong>session<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-video\"><video controls poster=\"https:\/\/sageu.com\/en-za\/images\/faqs\/MSTeams.png\" src=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-za\/faqs\/videos\/V2\/Accessing+MS+Teams.mp4\"><\/video><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-enhanced-hover has-dimension-narrow\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_Access_Your_MS_Teams_Session.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>View Step-by-Step Guide<\/em><\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-full-height has-global-padding is-layout-constrained wp-container-core-group-is-layout-f1710873 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xs);padding-right:var(--wp--preset--spacing--xs);padding-bottom:var(--wp--preset--spacing--xs);padding-left:var(--wp--preset--spacing--xs)\">\n<div class=\"has-shadow wp-block-group has-base-background-color has-background is-layout-flow wp-container-core-group-is-layout-a77db08e wp-block-group-is-layout-flow\" style=\"box-shadow: 6px 6px 9px rgba(0, 0, 0, 0.2); border-radius:24px\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-72e90d7b wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--r-base);padding-right:var(--wp--preset--spacing--r-base);padding-bottom:var(--wp--preset--spacing--r-base);padding-left:var(--wp--preset--spacing--r-base)\">\n<h4 class=\"wp-block-heading has-text-align-center has-sage-text-font-family has-r-m-font-size\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><strong>Accessing your eBook for<\/strong><br><strong>your training<\/strong> <strong>session<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-video\"><video controls poster=\"https:\/\/sageu.com\/en-za\/images\/faqs\/AccesseBook.png\" src=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-za\/faqs\/videos\/V2\/Accessing+eBook.mp4\"><\/video><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-enhanced-hover has-dimension-narrow\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_Access_Your_eBook.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>View Step-by-Step Guide<\/em><\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-full-height has-global-padding is-layout-constrained wp-container-core-group-is-layout-f1710873 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xs);padding-right:var(--wp--preset--spacing--xs);padding-bottom:var(--wp--preset--spacing--xs);padding-left:var(--wp--preset--spacing--xs)\">\n<div class=\"has-shadow wp-block-group has-base-background-color has-background is-layout-flow wp-container-core-group-is-layout-a77db08e wp-block-group-is-layout-flow\" style=\"box-shadow: 6px 6px 9px rgba(0, 0, 0, 0.2); border-radius:24px\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-72e90d7b wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--r-base);padding-right:var(--wp--preset--spacing--r-base);padding-bottom:var(--wp--preset--spacing--r-base);padding-left:var(--wp--preset--spacing--r-base)\">\n<h4 class=\"wp-block-heading has-text-align-center has-sage-text-font-family has-r-m-font-size\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><strong>Completing the training<\/strong><br><strong>evaluation after your session<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-video aligncenter\"><video controls poster=\"https:\/\/sageu.com\/en-za\/images\/faqs\/Evaluations.png\" src=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-za\/faqs\/videos\/V2\/Complete+Course+Evaluation.mp4\"><\/video><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-enhanced-hover has-dimension-narrow\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_Evaluation.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>View Step-by-Step Guide<\/em><\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-3-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-full-height has-global-padding is-layout-constrained wp-container-core-group-is-layout-f1710873 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xs);padding-right:var(--wp--preset--spacing--xs);padding-bottom:var(--wp--preset--spacing--xs);padding-left:var(--wp--preset--spacing--xs)\">\n<div class=\"has-shadow wp-block-group has-base-background-color has-background is-layout-flow wp-container-core-group-is-layout-a77db08e wp-block-group-is-layout-flow\" style=\"box-shadow: 6px 6px 9px rgba(0, 0, 0, 0.2); border-radius:24px\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-72e90d7b wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--r-base);padding-right:var(--wp--preset--spacing--r-base);padding-bottom:var(--wp--preset--spacing--r-base);padding-left:var(--wp--preset--spacing--r-base)\">\n<h4 class=\"wp-block-heading has-text-align-center has-sage-text-font-family has-r-m-font-size\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\">Downloading your<br>certificate of completion<\/h4>\n\n\n\n<figure class=\"wp-block-video\"><video controls poster=\"https:\/\/sageu.com\/en-za\/images\/faqs\/Certificates.png\" src=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-za\/faqs\/videos\/V2\/Certificate+of+Attendance.mp4\"><\/video><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--r-base)\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-enhanced-hover has-dimension-narrow\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_Com_Certificate.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>View Step-by-Step Guide<\/em><\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"accounts\">Accounts, Emails &amp; Passwords<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>IMPORTANT NOTE:<\/strong><br>You do not have to create a new account if you already have a Sage University account with an old email address.<br>You can easily change your email address.<\/p>\n\n\n\n<div class=\"wp-block-tenup-accordion\">\n\t\n\n<button class=\"tenup-uikit-container-1 icon-position-right wp-block-tenup-accordion-header has-s-font-size is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>How do I change my email address?<\/strong>\t<\/span>\n\t<div class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 253.9 402.2\"><path d=\"M52.8 0 0 52.8l148.3 148.3L0 349.3l52.8 52.9 201.1-201.1z\" style=\"stroke-width:0\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 64 64\"><path d=\"M62 10.571 53.428 2 32 23.429 10.571 2 2 10.571 23.428 32 2 53.429 10.571 62 32 40.571 53.428 62 62 53.429 40.57 32z\"\/><\/svg>\t<\/div>\n<\/button>\n\n\n\n<div class=\"wp-block-tenup-accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">You can change your email address, by accessing the&nbsp;<strong><a href=\"https:\/\/account.sso.sage.com\/\">Sage User Account Management area<\/a><\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_Changing_Email_Address.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><em>How to update your email address<\/em><\/a><\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\">\n\t\n\n<button class=\"tenup-uikit-container-2 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong><strong>How do I change my password?<\/strong><\/strong>\t<\/span>\n\t<div class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 253.9 402.2\"><path d=\"M52.8 0 0 52.8l148.3 148.3L0 349.3l52.8 52.9 201.1-201.1z\" style=\"stroke-width:0\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 64 64\"><path d=\"M62 10.571 53.428 2 32 23.429 10.571 2 2 10.571 23.428 32 2 53.429 10.571 62 32 40.571 53.428 62 62 53.429 40.57 32z\"\/><\/svg>\t<\/div>\n<\/button>\n\n\n\n<div class=\"wp-block-tenup-accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">You can change your password, by accessing the&nbsp;<strong><a href=\"https:\/\/account.sso.sage.com\/\">Sage User Account Management area<\/a><\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_Passwords.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><em>View how to reset your password<\/em><\/a><\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\">\n\t\n\n<button class=\"tenup-uikit-container-3 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>How do I change my personal information?<\/strong>\t<\/span>\n\t<div class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 253.9 402.2\"><path d=\"M52.8 0 0 52.8l148.3 148.3L0 349.3l52.8 52.9 201.1-201.1z\" style=\"stroke-width:0\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 64 64\"><path d=\"M62 10.571 53.428 2 32 23.429 10.571 2 2 10.571 23.428 32 2 53.429 10.571 62 32 40.571 53.428 62 62 53.429 40.57 32z\"\/><\/svg>\t<\/div>\n<\/button>\n\n\n\n<div class=\"wp-block-tenup-accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">You can change your personal information such as your name or surname, by accessing the&nbsp;<strong><a href=\"https:\/\/account.sso.sage.com\/\">Sage User Account Management area<\/a><\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_Changing_Personal_Information.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><em>View how to update personal information<\/em><\/a><\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\">\n\t\n\n<button class=\"tenup-uikit-container-4 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>How do I remove my profile from Sage University?<\/strong>\t<\/span>\n\t<div class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 253.9 402.2\"><path d=\"M52.8 0 0 52.8l148.3 148.3L0 349.3l52.8 52.9 201.1-201.1z\" style=\"stroke-width:0\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 64 64\"><path d=\"M62 10.571 53.428 2 32 23.429 10.571 2 2 10.571 23.428 32 2 53.429 10.571 62 32 40.571 53.428 62 62 53.429 40.57 32z\"\/><\/svg>\t<\/div>\n<\/button>\n\n\n\n<div class=\"wp-block-tenup-accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">Send an email to\u00a0<a href=\"mailto:SageUniversity@sage.com\"><strong>SageUniversity@sage.com<\/strong><\/a>\u00a0requesting your profile be removed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your request has been confirmed, your profile will be anonymized within 5 business days.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\">\n\t\n\n<button class=\"tenup-uikit-container-5 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>Why didn&#8217;t I receive a Sage University notification email?<\/strong>\t<\/span>\n\t<div class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 253.9 402.2\"><path d=\"M52.8 0 0 52.8l148.3 148.3L0 349.3l52.8 52.9 201.1-201.1z\" style=\"stroke-width:0\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 64 64\"><path d=\"M62 10.571 53.428 2 32 23.429 10.571 2 2 10.571 23.428 32 2 53.429 10.571 62 32 40.571 53.428 62 62 53.429 40.57 32z\"\/><\/svg>\t<\/div>\n<\/button>\n\n\n\n<div class=\"wp-block-tenup-accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">First, check your Junk folder as communications can sometimes be sent there.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also add *.*@sage.com to your company&#8217;s network email server exception list to allow all Sage communications to be delivered safely.<\/p>\n\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-mercury-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"additional\">Additional Training<\/h2>\n\n\n\n<div class=\"wp-block-tenup-accordion\">\n\t\n\n<button class=\"tenup-uikit-container-6 icon-position-right wp-block-tenup-accordion-header has-s-font-size is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>Where do I find the training that I am registered for?<\/strong>\t<\/span>\n\t<div class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 253.9 402.2\"><path d=\"M52.8 0 0 52.8l148.3 148.3L0 349.3l52.8 52.9 201.1-201.1z\" style=\"stroke-width:0\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 64 64\"><path d=\"M62 10.571 53.428 2 32 23.429 10.571 2 2 10.571 23.428 32 2 53.429 10.571 62 32 40.571 53.428 62 62 53.429 40.57 32z\"\/><\/svg>\t<\/div>\n<\/button>\n\n\n\n<div class=\"wp-block-tenup-accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">View step-by-step instructions on how to find virtual training for which you have registered.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_Reg_Training.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><em>View step-by-step Guide<\/em><\/a><\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\">\n\t\n\n<button class=\"tenup-uikit-container-7 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong><strong>How can I request additional training?<\/strong><\/strong>\t<\/span>\n\t<div class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 253.9 402.2\"><path d=\"M52.8 0 0 52.8l148.3 148.3L0 349.3l52.8 52.9 201.1-201.1z\" style=\"stroke-width:0\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 64 64\"><path d=\"M62 10.571 53.428 2 32 23.429 10.571 2 2 10.571 23.428 32 2 53.429 10.571 62 32 40.571 53.428 62 62 53.429 40.57 32z\"\/><\/svg>\t<\/div>\n<\/button>\n\n\n\n<div class=\"wp-block-tenup-accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">View step-by-step instructions on how to request training on Sage University.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_Request_Training.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><em><em>View step-by-step Guide<\/em><\/em><\/a><\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"evals\">Evaluations &amp; Certificates<\/h2>\n\n\n\n<div class=\"wp-block-tenup-accordion\">\n\t\n\n<button class=\"tenup-uikit-container-8 icon-position-right wp-block-tenup-accordion-header has-s-font-size is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>How do I evaluate my training course?<\/strong>\t<\/span>\n\t<div class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 253.9 402.2\"><path d=\"M52.8 0 0 52.8l148.3 148.3L0 349.3l52.8 52.9 201.1-201.1z\" style=\"stroke-width:0\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 64 64\"><path d=\"M62 10.571 53.428 2 32 23.429 10.571 2 2 10.571 23.428 32 2 53.429 10.571 62 32 40.571 53.428 62 62 53.429 40.57 32z\"\/><\/svg>\t<\/div>\n<\/button>\n\n\n\n<div class=\"wp-block-tenup-accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">Evaluating our courses is important to us to deliver world class training. View step-by-step instructions on how to evaluate your virtual course.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_Evaluation.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><em>View step-by-step guide<\/em><\/a><\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\">\n\t\n\n<button class=\"tenup-uikit-container-9 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>How do I print my completion certificate?<\/strong>\t<\/span>\n\t<div class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 253.9 402.2\"><path d=\"M52.8 0 0 52.8l148.3 148.3L0 349.3l52.8 52.9 201.1-201.1z\" style=\"stroke-width:0\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 64 64\"><path d=\"M62 10.571 53.428 2 32 23.429 10.571 2 2 10.571 23.428 32 2 53.429 10.571 62 32 40.571 53.428 62 62 53.429 40.57 32z\"\/><\/svg>\t<\/div>\n<\/button>\n\n\n\n<div class=\"wp-block-tenup-accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">If you have completed an e-learning course or an assessment, you can print a completion certificate.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_Com_Certificate.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><em>View step-by-step guide<\/em><\/a><\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-mercury-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"general\">General<\/h2>\n\n\n\n<div class=\"wp-block-tenup-accordion\">\n\t\n\n<button class=\"tenup-uikit-container-10 icon-position-right wp-block-tenup-accordion-header has-s-font-size is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>How do I access my Learning Package?<\/strong>\t<\/span>\n\t<div class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 253.9 402.2\"><path d=\"M52.8 0 0 52.8l148.3 148.3L0 349.3l52.8 52.9 201.1-201.1z\" style=\"stroke-width:0\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 64 64\"><path d=\"M62 10.571 53.428 2 32 23.429 10.571 2 2 10.571 23.428 32 2 53.429 10.571 62 32 40.571 53.428 62 62 53.429 40.57 32z\"\/><\/svg>\t<\/div>\n<\/button>\n\n\n\n<div class=\"wp-block-tenup-accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">View detailed instructions on how to access your learning packing on Sage University.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_Access_Your_eLearning_Package.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><em>View step-by-step Guide<\/em><\/a><\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\">\n\t\n\n<button class=\"tenup-uikit-container-11 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong><strong>My e-learning doesn\u2019t display. What must I do?<\/strong><\/strong>\t<\/span>\n\t<div class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 253.9 402.2\"><path d=\"M52.8 0 0 52.8l148.3 148.3L0 349.3l52.8 52.9 201.1-201.1z\" style=\"stroke-width:0\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" viewBox=\"0 0 64 64\"><path d=\"M62 10.571 53.428 2 32 23.429 10.571 2 2 10.571 23.428 32 2 53.429 10.571 62 32 40.571 53.428 62 62 53.429 40.57 32z\"\/><\/svg>\t<\/div>\n<\/button>\n\n\n\n<div class=\"wp-block-tenup-accordion-content\">\n\t\n\n<p class=\"wp-block-paragraph\">Learn how to change your pop-up blocker settings.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/sageu.s3.eu-west-1.amazonaws.com\/SageUWeb\/en-us\/pdf\/faqs\/NA_PopUp_Blockers.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><em><em>View step-by-step Guide<\/em><\/em><\/a><\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions We have created our top frequently asked questions herefor your assistance to get up and running as soon as possible! Your Virtual Training Journey Accounts, Emails &amp; Passwords Additional Training Evaluations &amp; Certificates General Your Virtual Training Journey Accessing your MS Teamstraining session Accessing your eBook foryour training session Completing the trainingevaluation [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_sageu_show_background_image":true,"footnotes":""},"class_list":["post-217","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Need Help - Sage University US<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Need Help - Sage University US\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions We have created our top frequently asked questions herefor your assistance to get up and running as soon as possible! 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